Legal

Warranty & refunds

Digital access can’t be “returned”, so here is exactly what we cover — no fine print.

First: the replacement warranty

Every account is warrantied for its entire term. If access fails — month one or month eleven — write to us and we replace it free, usually within 24 hours. Replacement is always the first step.

We refund whenever

  • We can’t deliver your order within a reasonable time
  • Access fails and we can’t replace it
  • The product differs from its description (wrong platform, coverage or duration)
  • You were charged twice for the same order

Approved refunds go back to the original payment method within 5 working days.

We can’t refund when

  • You changed your mind after receiving the credentials
  • The ban was caused by misuse (password changes on shared accounts, bulk downloads, reselling)
  • The platform works but doesn’t meet expectations outside its description

How to claim

Email support@medicalsubs.com with your order number and a screenshot of the problem. We answer the same working day — replacement first, refund if we can’t restore your access.

This policy doesn’t limit any statutory rights that apply in your country. Last updated July 2026.